Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services. By using this website or booking a session, you consent to the practices described in this policy.
This policy is compliant with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About Us
Inner Sana is a sole trader providing Emotions & Metaphysical Kinesiology (EMK), energy and bodywork services. For any privacy-related questions, please contact us at:
Janet | Inner Sana
Email: hello@innersana.com.au
Website: innersana.com.au
2. What Personal Information We Collect
We may collect the following types of personal information:
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Your name, email address, and phone number
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Health and wellness information relevant to your kinesiology sessions
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Booking details and appointment history
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Payment information (processed securely through a third-party payment provider)
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Communications you send to us via email or contact forms
We only collect information that is necessary to provide our services and support your wellbeing.
3. How We Collect Your Information
We collect personal information in the following ways:
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Online booking forms on our website
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Email correspondence
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During your kinesiology sessions (intake forms or verbal discussion)
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Automatically through website analytics tools (such as Google Analytics), which may collect non-identifiable data like browser type, pages visited, and time spent on the site
4. How We Use Your Information
We use your personal information to:
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Schedule and manage your bookings
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Provide kinesiology services tailored to your needs
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Process payments securely
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Communicate with you about appointments, updates, or offers (with your consent)
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Improve our website and services
We will never use your information for purposes unrelated to the services you have engaged us for.
5. Sensitive Health Information
As a health and wellness practice, we may collect sensitive health information in the course of providing services. This information is treated with the highest level of care and confidentiality. It will only be used to support your sessions and will never be shared with third parties without your explicit consent, except where required by law.
6. Data Storage & Security
Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our third-party platforms use industry-standard encryption and security practices.
We retain your personal information for as long as necessary to provide our services and meet any legal obligations. If you would like your information deleted, please contact us directly.
7. Cookies & Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This data is collected in aggregate and is not used to personally identify you. You can disable cookies through your browser settings, though this may affect your experience on the site.
If you have any questions, concerns, or complaints about how we handle your personal information, please contact Janet at hello@innersana.com.au